Claims Management Software Built for Loss Assessors
Stop chasing insurers. Start settling claims. ClaimFlow is the all-in-one claims management platform for UK loss assessors: track every claim from first notification to settlement, automate every follow-up with the insurer, and keep your policyholders informed without the phone calls.
Built for FCA-regulated loss assessing firms, from sole practitioners to multi-assessor practices. Works with every UK insurer and loss adjuster.
One Pipeline, From First Notification to Settlement
Every claim in your practice sits in one of six stages. You see at a glance what is waiting on the insurer, what is waiting on you, and what has stalled.
Notification
Collect
Site visit
Costing
Settle
Paid ✓
Move a claim to the next stage and ClaimFlow does the rest: the policyholder gets an update, the insurer chaser is scheduled, and the next task lands on your list.
What Your Practice Gets
The tools a loss assessor actually uses every day, with none of the enterprise bloat.
Visual claims pipeline
Every open claim on one board, with the insurer, the loss adjuster, the dates and the next action visible without opening a file.
Automated insurer chasers
Follow-up emails to the insurer or adjuster on day 3, 7 and 14 after each stage change, written once and sent for you.
Policyholder portal
Your clients see where their claim stands and what you need from them, so the “any news?” calls stop.
Documents and photos
Schedules, reports, photographs, policy wording and correspondence stored against the claim, not in someone’s inbox.
Inspection calendar
Policyholders book their own site visit from the slots you open. Reminders go out automatically.
Mobile app
Photos, notes and status updates from the property, synced to the claim before you are back in the car.
Works With Every UK Insurer
Aviva, AXA, Direct Line, Zurich, Allianz, RSA, LV=, Ageas, NFU Mutual, the Lloyd’s market and the loss adjusters they instruct: ClaimFlow’s follow-up sequences chase whichever insurer or adjuster is handling the claim. Insurer names are listed for identification only; ClaimFlow is independent of all insurers.
How It Works
Book a free demo
Pick a slot in UK business hours. In 20 minutes, we show you how ClaimFlow handles your claims pipeline, your automations and your reporting, set up around how your practice works.
We set up your account
After the demo, we import your open claims, configure your stages and switch on your follow-up sequences. No IT project, no training days.
Go live within 24 hours
Month to month, no set-up fee, cancel anytime. The first ten UK firms get the founding rate for as long as they stay subscribed.
Questions UK Loss Assessors Ask
Is ClaimFlow built for loss assessors, or adapted from a generic CRM?
It is built around the claims workflow: six stages from first notification to settlement, insurer chasers, a policyholder portal and an inspection calendar. There is nothing to configure before it is useful, and nothing in it that a loss assessor does not need.
Does it work with UK insurers and loss adjusters?
Yes. The follow-up sequences chase whichever insurer or adjuster is handling the claim, by email and, once your UK number is registered, by text. You keep your own wording and your own tone.
Where is our data stored?
ClaimFlow is operated by EJB SAS, a French company, and runs on HighLevel’s platform, whose servers are in the United States. Transfers are covered by the UK International Data Transfer Addendum and standard contractual clauses. Our privacy notice has the details.
How long does set-up take?
Your account is live within 24 hours of the demo, with your open claims imported and your pipeline configured. Most practices are working in it the same week.
What does it cost?
£79, £159 or £399 a month plus VAT, month to month, with no set-up fee. The first ten UK firms get 50% off for as long as they stay subscribed. See the plans.
See ClaimFlow on Your Own Claims
A 20-minute demo in UK business hours, built around how your practice works today. No obligation.
Book Your Free Demo