Cookie Policy
Last updated: February 26, 2026
This Cookie Policy explains how ClaimFlow (“Company”, “we”, “us”, “our”) uses cookies and similar tracking technologies when you visit our website at www.claimflow.com (“Website”) or use the ClaimFlow platform (“Service”). It explains what these technologies are, why we use them, and your rights to control their use. This Cookie Policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners. Cookies can be “persistent” (they remain on your device until they expire or you delete them) or “session” cookies (they are deleted when you close your browser).
2. Other Tracking Technologies
In addition to cookies, we may use the following similar technologies:
• Web Beacons (Pixel Tags): Small transparent images embedded in web pages or emails that allow us to track whether a page has been viewed or an email has been opened.
• Local Storage: A browser feature that allows websites to store data locally on your device, similar to cookies but with a larger storage capacity. Used to remember preferences and improve performance.
• Session Storage: Similar to local storage but data is cleared when the browser session ends. Used for temporary data during your active session.
3. How We Use Cookies
We use cookies and similar technologies for the following purposes:
3.1 Strictly Necessary Cookies
These cookies are essential for the Website and Service to function properly. They enable core functionality such as security, authentication, and session management. Without these cookies, the Service cannot operate. These cookies do not require your consent and cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| session_id | Maintains your authenticated session while logged in | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| cookie_consent | Stores your cookie consent preferences | 12 months |
| auth_token | Keeps you logged in across browser sessions (“Remember me”) | 30 days |
3.2 Analytics Cookies
These cookies help us understand how visitors interact with the Website and Service by collecting and reporting information anonymously. We use this data to improve the user experience, identify popular features, and diagnose technical issues.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors by assigning a randomly generated number | 2 years |
| _ga_* | Google Analytics | Maintains session state and tracks page views | 2 years |
| _gid | Google Analytics | Distinguishes visitors within a 24-hour period | 24 hours |
3.3 Functionality Cookies
These cookies remember your preferences and settings to provide a more personalized experience. They may be set by us or by third-party providers whose services we use on our pages.
| Cookie | Purpose | Duration |
|---|---|---|
| user_timezone | Stores your timezone for displaying dates and scheduling features | 12 months |
| ui_preferences | Remembers your dashboard layout and display preferences | 12 months |
| pipeline_view | Remembers your preferred pipeline view (Kanban vs. list) | 12 months |
3.4 Marketing Cookies
These cookies are used to deliver advertisements relevant to you and to measure the effectiveness of our marketing campaigns. They may be set by us or by advertising partners. Marketing cookies are only placed with your explicit consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Google Ads | Tracks conversions from Google Ads campaigns | 90 days |
| _fbp | Meta (Facebook) | Tracks visits across websites for ad targeting and measurement | 90 days |
| _uetsid | Microsoft Ads | Tracks conversions from Bing Ads campaigns | Session |
4. Third-Party Cookies
Some cookies on our Website and Service are placed by third-party services that appear on our pages. We do not control the use of these cookies and you should refer to the respective third party’s cookie and privacy policies for more information. Third-party services that may set cookies on our site include:
• Google Analytics — web analytics. Privacy Policy
• Google Ads — advertising and conversion tracking. Privacy Policy
• Meta (Facebook) — advertising and conversion tracking. Privacy Policy
• Stripe — payment processing. Privacy Policy
• HighLevel (GoHighLevel) — CRM, forms, and calendar scheduling. Privacy Policy
• Zoom — video conferencing for demos. Privacy Policy
5. Your Cookie Choices
You have several options for managing cookies:
5.1 Cookie Consent Banner
When you first visit our Website, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of any page on our Website.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these controls in the “Settings”, “Preferences”, or “Privacy” section of your browser. Common browsers provide the following guides:
• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Settings → Privacy & Security → Cookies
• Apple Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Privacy → Cookies
Please note that blocking or deleting cookies may prevent certain features of the Service from functioning properly, particularly features that require authentication.
5.3 Opt-Out of Analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5.4 Opt-Out of Targeted Advertising
You can opt out of targeted advertising from participating companies through the following industry programs:
• Digital Advertising Alliance (DAA): optout.aboutads.info
• Network Advertising Initiative (NAI): optout.networkadvertising.org
6. Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. There is currently no universally accepted standard for how to respond to DNT signals. At this time, we do not respond to DNT signals. However, you can manage your tracking preferences through the cookie controls described in Section 5 above.
7. Cookies and Policyholder Data
We want to be clear about the relationship between cookies and the sensitive data you store in ClaimFlow. Cookies on our Website and Service do not contain or transmit Policyholder Data (such as policyholder names, claim details, or policy information). Session cookies used within the Service are solely for authentication and maintaining your logged-in state — they do not store How to Negotiate content. Analytics and marketing cookies operate only on our public-facing Website and marketing pages, not within the authenticated claims management platform.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, applicable laws, or our practices. We will post the updated Cookie Policy on this page and update the “Last updated” date. For significant changes in how we use cookies, we will provide notice through our cookie consent banner so you can review and update your preferences.
9. Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact us:
Email: support@claimflow.com
Subject line: “Cookie Policy Inquiry”
Website: www.claimflow.com/contact
For more information about how we handle your personal information, please review our Privacy Policy and Terms of Service.